FAQ

Frequently Asked Questions (FAQ) 🇬🇧

1. What payment methods do you accept?

We accept major credit and debit cards including Visa, MasterCard, American Express, as well as PayPal and Shopify Payments. All transactions are processed securely.

2. How long does delivery take?

Orders are processed within 1–3 working days.
Estimated delivery times:

  • United Kingdom: 3–7 working days

  • European Union: 5–10 working days

  • United States & Canada: 7–12 working days

  • Rest of the world: 10–20 working days

Please note that delivery times may vary slightly during busy seasons or public holidays.

3. How can I track my order?

Once your order has been dispatched, you’ll receive an email with your tracking number and a tracking link. You can also check your order status on our Track My Order page.

4. Do you offer free shipping?

Absolutely! We offer free worldwide shipping on every order — no minimum required.
Wherever you are, your order ships free.

5. Can I change or cancel my order?

If you wish to make any changes or cancel your order, please contact us within 24 hours after placing it.
Unfortunately, once your order has been dispatched, we are unable to make modifications.

6. My item arrived damaged or faulty — what should I do?

We’re really sorry about that! Please contact us within 7 days of receiving your parcel and provide photos of the issue. We’ll be happy to arrange a replacement or a refund for you.

7. What is your return policy?

We offer a 90-day return policy for peace of mind.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
Once we’ve received and inspected your return, a refund will be processed to your original payment method.

8. Do you ship internationally?

Yes, we ship worldwide 🌍
International shipping times vary depending on the destination country and customs procedures.

9. How can I contact your customer service?

Our friendly support team is always here to help.
You can reach us via:
📧 Email: support@clevorae.com
🕒 Business Hours: Monday–Friday, 9am–6pm (GMT)

10. Is my personal information secure?

Absolutely. We take your privacy seriously and use SSL encryption to ensure all your data and payment information are protected.
You can view our full Privacy Policy for more details.